Petra Novak

Operations lead who has piloted, rolled out, and supported large desk fleets; I benchmark vendors as hard as products.

Support infrastructure determines real uptime and value.

We deployed eighty desks across three floors. A batch of actuators from one supplier started stalling within weeks. Only the vendor with spare columns and field-service instructions kept downtime under twenty-four hours. The glossy brochure champion needed replacements shipped overseas. That week, transparency and logistics beat marketing loudly and decisively.

I prioritize documented QA, spares, and responsive warranty partners.